Deliver onsite support, education, and enrollment for customers in a designated region.
Lead open enrollment, platform training, webinars, and renewal-focused engagements.
Partner with Account Managers to deepen relationships and execute plans.
Coordinate onsite customer events end-to-end, including travel and follow-up.
Advocate for customers; surface feedback and drive cross-functional improvements.

🎯 Requirements

4+ years in benefits consulting, customer success, or related role; broker license a plus.
Exceptional communication and presentation skills for audiences from employees to execs.
Strong organizational skills; manage multiple priorities and engagements.
Navi g ate ambiguity and operate effectively in a fast-paced environment.
Willingness to travel 50%+ within the region to support events.

🎁 Benefits

Fully distributed remote-first team.
Opportunity to shape customer experience at a high-growth company.
Collaborative, cross-functional environment.

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