Field Director, Community Ambassadors

📋 Description

• Provide leadership, coaching, and quality assurance for the Field Manager, Shift Leads and Street
• Oversee daily deployment, scheduling, and assignments for the Ambassadors, optimizing coverage of
• Step in to cover shifts (including nights, weekends, and holiday shifts) as needed to maintain
• Monitor service request queue and receive operational calls from GLIDE’s customer service Help
• Provide leadership in the refinement of comprehensive case management practices to support
• Advocate and be a liaison between community members, local organizations, business owners, and city

🎯 Requirements

• Proven experience in a senior leadership role overseeing contract reporting, community engagement
• Proven experience managing a team of ten or more employees using coaching, mentoring, and
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse
• Expertise in crisis management, case management, trauma informed care, and connecting individuals
• Comprehensive understanding of local community dynamics, social services, and public safety
• Bachelor’s degree in social work, Public Administration, Criminal Justice, or a related field