On-site fault triage and repair of vehicle software/hardware to maintain fleet uptime
5-minute response time target with safety procedures adherence
Collaborate with global teams to troubleshoot and resolve issues
Refine field operations processes in a fast-paced environment
Participate in 24/7 global support across regions

🎯 Requirements

Vehicle diagnostics, software/hardware fault triage, repair processes
Troubleshooting to meet strict SLAs (5-minute response)
Clear communication with global teams and handovers
Safety, incident management, compliance awareness
Adaptability to fast-paced operations, on-call/weekend work
Experience with diagnostic tools, Datadog, Mender, JIRA

🎁 Benefits

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