Field Patient Support Services Manager

📋 Description

• Act as the primary field contact for specialty pharmacies, infusion clinics, physicians, nurses
• Monitor patient access and treatment initiation, proactively identifying and resolving operational
• Develop practical, compliant solutions that improve patient journeys and facilitate timely access
• Build and maintain trusted relationships with healthcare professionals, specialty pharmacies
• Provide expertise on specialty pharmacy processes, patient access pathways, reimbursement, and
• Collaborate with internal teams and external partners to address complex access issues, treatment

🎯 Requirements

• University degree in Health Sciences, Life Sciences, Nursing, Pharmacy, Business, or a related
• At least 5 years of experience in pharmaceuticals, healthcare, specialty pharmacy, reimbursement
• Demonstrated experience working with healthcare professionals, healthcare institutions, specialty
• Experience resolving complex operational issues and developing customer-focused solutions.
• Strong knowledge of specialty pharmacy, infusion clinics, biologic therapies, reimbursement
• Exceptional relationship-building and customer service skills, with the ability to establish trust

🎁 Benefits

• Annual base salary ranging from $92,100 to $153,500 CAD.
• Regular, full-time employment.
• Field-based work arrangement covering Ontario.
• Opportunity to contribute directly to improving patient access and treatment experiences.
• Collaborative environment involving healthcare professionals, specialty pharmacies, clinics, and
• Opportunities for ongoing professional development and continued expertise-building in patient