Field Service Technical Specialist

📋 Description

• Provide design support for the New Product team, analyzing user’s requirements, defining product
• Support customers with technical details, technical specifications and data requirements based on
• Support sales with technical applications based on requirements from Resellers / Customers
• Support Installation partners and their installers real time when necessary
• Provide specific technical installation requirements and wiring schematics
• Stay relevant to new advances in technology and be flexible to adapt to the growing market demands

🎯 Requirements

• Post-Secondary Diploma/Degree or equivalent experience required
• Experience working as an installation field service specialist in Telematics, Automotive industry
• Experience with OBD and CAN communications, SAE vehicle standards, and serial data interfaces
• Experience with both hardware and software integration required
• In-depth knowledge of automotive electronic components
• Experience managing third-party contractor relationships