Field Services Coordinator (12 Month Contract) - Ferrara, Italy

📋 Description

• Coordinate and schedule field service activities (installations, maintenance, rip and replace) across assigned market(s).
• Act as the primary point of contact between field technicians, customers, and internal teams.
• Manage service requests, work orders, and ensure timely field operations.
• Track and report on service KPIs, SLAs, and field performance metrics.
• Maintain accurate records in internal systems.
• Collaborate with logistics, sales, training and customer success to ensure a smooth customer experience.

🎯 Requirements

• English and Italian fluency; professional French preferred.
• 2+ years in field service coordination, logistics, or related role.
• Telematics, fleet management, automotive, or IoT experience.
• Post-secondary education in technical, logistics, or business field (or equivalent).
• Familiarity with vehicle electrical systems and service platforms.
• Location-flexible within Europe; not based in the country supported.

🎁 Benefits

• Flexible hybrid model with optional office visits.
• Opportunities to innovate and advance your career.
• Inclusive, collaborative Geotab culture.
• Great benefits package.
• Global team with diverse perspectives.
• Support for professional development.