Field Services Technician

📋 Description

• Provide on-site and remote technical support to clients.
• Manage service requests with ConnectWise; meet SLAs.
• Travel to Staten Island as assigned territory daily.
• Install, configure, and troubleshoot workstations, servers, and apps.
• Document all work in ticketing systems and update tickets.
• Collaborate with internal teams and vendors to resolve issues.

🎯 Requirements

• 2+ years in a customer-facing technical-services environment.
• TCP/IP, VPN, IPSEC, VoIP, and QoS experience.
• WAN/LAN networking: routing, switching, security, load balancing.
• WLAN with Meraki, UniFi, and Cisco.
• Windows Server and Windows Desktop; Apple ecosystem.
• Grandstream or other Asterisk-based PBX experience.
• Android, iOS, G Suite, and Office365 experience.
• Strong written and verbal communication; time management.

🎁 Benefits

• Competitive compensation
• Health, vision, dental insurance (80% employee coverage)
• FSA and HSA options
• 401(k) with company match
• Paid time off, holidays, and parental leave
• Disability and life insurance