Field Support Representative - Colorado

📋 Description

• Act as the product specialist liaison between Skydio and our customers by proactively responding to
• Be a technical product knowledge resource to training and content teams, working collaboratively to
• Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio’s
• Develop field support processes that define and accelerate our escalation and debugging workflows.
• Provide on-site training to customers in the areas of maintenance and operation techniques relevant
• Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the

🎯 Requirements

• At least 3 years of civilian, law enforcement or military UAS operations and flight experience.
• Experience in military, law enforcement or civilian operational, technical, or customer-facing
• Ability and willingness to occasionally work flexible hours and schedules, including after-hours
• Assertive self-starter with great interpersonal and written communication skills.
• Proficient in onsite real time technical troubleshooting and problem-solving.
• Experience working with Customer Relationship Systems (CRMs), Salesforce and Jira experience is

🎁 Benefits

• Competitive base salary
• Equity in the form of stock options
• Comprehensive benefits packages
• Paid vacation time, sick leave, holiday pay
• 401K savings plan
• Group health insurance plans