Field Support Representative - New York

📋 Description

• Act as product liaison; proactively respond to advanced technical support questions.
• Collaborate with Product and Cloud Ops to align on product needs.
• Develop field support processes to accelerate escalation and debugging.
• Reduce escalations by implementing effective triage and resolution techniques.
• Provide on-site training in maintenance and operation of UAS.
• Troubleshoot UAS C2 and Cloud networking across enterprise and IoT.

🎯 Requirements

• At least 3 years of civilian, law enforcement, or military UAS ops and flight experience.
• Experience in operational/technical or customer-facing field support roles.
• Flexible hours including after-hours and weekend support on rotation or as-needed basis.
• Assertive self-starter with strong interpersonal and written communication skills.
• Proficient in onsite real-time troubleshooting; triage and escalation workflows.
• Experience with CRMs (Salesforce and Jira) is a plus.

🎁 Benefits

• Equity in stock options.
• Health insurance plans.
• Paid vacation, sick leave, and holidays.
• 401K savings plan.
• Relocation assistance may be provided.