Field Support Representative - Virginia

📋 Description

• Act as the product specialist liaison between Skydio and our utility customers, proactively
• Help utility customers stand up and scale drone-in-a-box programs, including Skydio Dock
• Be a technical product knowledge resource to training and content teams, working collaboratively to
• Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio’s
• Develop field support processes that define and accelerate our escalation and debugging workflows.
• Reduce the number of technical escalations into engineering groups by developing effective triage

🎯 Requirements

• At least 3 years of UAS operations and flight experience, with utility, energy, or critical
• Experience in operational, technical, customer-facing success, or field support roles, ideally
• Familiarity with utility inspection use cases such as transmission and distribution line
• Comfort working on or near energized infrastructure and following utility safety protocols, site
• Familiarity with utility cybersecurity and compliance considerations (e.g., NERC CIP) and with
• Ability and willingness to occasionally work flexible hours, including after-hours and weekend

🎁 Benefits

• Competitive base salaries
• Equity in the form of stock options
• Comprehensive benefits packages
• Paid vacation time, sick leave, holiday pay
• 401K savings plan
• Group health insurance plans