Field Tech Support Specialist

📋 Description

• Participates in system deployment project for established service area, by delivering installation
• Provides onsite support by assisting in fault isolation of electro-mechanical systems.
• Identifies necessary parts to resolve customer equipment failures.
• Responds onsite to dispatches, within required timeframe as specified in customer service level
• Serves the department by participating in the development of service bulletins, procedures, process
• Maintains accurate customer service records and reports within the Case Management System/CRM.

🎯 Requirements

• 3+ years of field service or similar technical support experience.
• Experience with electro-mechanical equipment, servos, sensors, actuators.
• Ability to read electrical schematics and technical specifications.
• Experience working with 200–440-volt equipment.
• Hands-on hardware troubleshooting and repair experience.
• Strong customer service and communication skills.