First Mile Manager

📋 Description

• Coordinate air and ocean freight with forwarders, including rate negotiation, capacity planning
• Manage VDDP and non-VDDP vendor shipments, including duty codes, export documentation, and customs
• Track forwarder performance and escalate underperformance, and maintain redundancy in the forwarder
• Monitor and hit first-mile SLAs: under 9 days P90 from ASN to stock-in, under 7 days P90 from
• Support drop-ship coordination, including routing, customs paperwork, and vendor SLA compliance
• Document logistics playbooks for new vendors, covering VDDP vs. non-VDDP requirements

🎯 Requirements

• 4+ years of first-mile, inbound, or freight operations experience (5+ preferred)
• Hands-on experience with air and ocean freight forwarding, including vendor coordination and rate
• Working knowledge of VDDP processes, customs documentation, HS codes, and India export/import
• Experience managing 3P partners such as forwarders, warehouses, or transporters
• Fluency in Hindi, verbal and written, for daily work with vendors and partners
• Strong analytical skills and comfort using data and tools, including AI and automation, to solve

🎁 Benefits

• Joining Quince means being part of a mission-driven team reshaping retail
• Opportunity to work alongside talented colleagues and tackle meaningful challenges
• Contribute to building a more sustainable, accessible future for customers and partners alike