Flight Ticketing and Disruption Manager

📋 Description

• Own ticketing and amendment quality including both managed and self-managed airline relationships
• Own the day-to-day operational performance of the team, maintaining strong operational grip across
• Act as the team's subject matter expert for Amadeus Robotics, driving adoption of automation and
• Share best practice from the core market across all points of sale, keeping process documentation
• Play a central role in getting Flight Ticketing & Disruption ready for new market launches
• Lead, coach and motivate a team of ticketing agents, supporting escalations and day-to-day people

🎯 Requirements

• Experience working across both scheduled and low cost carriers
• Strong and recent Amadeus GDS experience a must
• Experience of flight pooling, including the coordination, allocation and optimisation of flight
• Experience in managing the operational complexity this creates, ensuring accurate ticketing, timely
• Experience with Amadeus Robotics or other automation tools
• Knowledge of BSP processes, ADM/ACM notices, ticketing rules and IATA regulations a real advantage

🎁 Benefits

• Company pension contributions at 5%
• Individualised training budget for you to learn on the job and level yourself up
• Discounted holidays for you, your family and friends
• 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of
• Ability to buy and sell annual leave
• Access to our electric vehicle salary sacrifice scheme