Floor Manager

📋 Description

• Deliver a high level of customer service through expert styling advice, strong product knowledge
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards

🎯 Requirements

• Good knowledge of store operations & standards from previous experience working in retail
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing
• Product Passion: You have a genuine interest in the products we offer and love sharing that
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer

🎁 Benefits

• 25% staff discount across all H&M Group brands (in-store and online)
• H&M Incentive Program (HIP)
• Dental & Vision Plans
• 401(k)
• Paid Time Off (including birthday)
• Health Savings Account (HSA)