Flowmanager:in | Home Office | (w/m/d)

📋 Description

• Support customers after contract signing until successful completion of installation
• Coordinate installation schedules with customers, installation teams, and internal departments
• Ensure all prerequisites for smooth installation
• Identify potential delays early, coordinate solutions, and escalate risks
• Act as main customer contact, ensure positive customer experience throughout project

🎯 Requirements

• Proven experience in customer service, project coordination or scheduling
• Strong communication, professional, customer-oriented – even in challenging situations
• Work structured, organized, reliable, and independently
• Strong problem-solving skills
• Fluent in German
• Proficient in digital tools and MS Office

🎁 Benefits

• 29 vacation days + one day off on Christmas Eve and New Year's Eve
• Discounted Wellhub membership
• Corporate Benefits
• Workflex: up to 30 days per year working abroad
• Modern office in Berlin-Friedrichshain with adjustable desks, ping-pong, drinks, barista coffee
• Onboarding day with welcome bag, buddy program