Focal Senior Technical Support Engineer

📋 Description

• Provide Tier III focal support over phone and email to diagnose and resolve complex security and
• Communicate with assigned customers and pods to keep them updated on progress and resolutions.
• Partner with Product, Engineering, and Escalation teams to assist customers with testing or
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations

🎯 Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or
• 4+ years of experience in technical support or a related technical field.
• University degree in IT, Computer Science, or a related field.
• Proficiency in troubleshooting, debugging, and working directly with customers.
• In-depth understanding of enterprise networks, TCP/IP, packet captures, and diagnostics.
• Experience with Internet protocols (HTTP, SMTP, DNS, LDAP, FTP) and open source system

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks