Forward Deployed Engineer

📋 Description

• Own the hardest technical parts of enterprise deployments: new practice management and phone system
• Work directly with customers' operations and IT teams, and with our Care Engineers, to understand
• Ship production code into the core codebase, so a one-off customer solution becomes a product
• Debug the hardest problems across APIs, data, telephony, and customer environments, often on a live
• Build the internal tooling that makes deployments faster and increasingly self-serve for Care
• Feed what you see in the field back to product and engineering, and help decide what we build next

🎯 Requirements

• 3+ years writing production software, comfortable across backend, integrations, and data
• Experience integrating with third-party systems and APIs, ideally in healthcare, telephony, or
• Exceptional problem solver who can take an ambiguous customer problem and own it through to
• Communicates equally well with practice operators, IT teams, and engineers
• Bias toward building and automation: when you see something repetitive, you want to make it
• High agency, resourceful, and comfortable owning problems outside a predefined scope