Forward Deployed Engineer

📋 Description

• Embed with enterprise retail customers and partners to understand their environments, data systems, and workflows.
• Design, build, and deploy AI solutions tailored to each customer's infrastructure.
• Extend and integrate AI capabilities to fit customer ecosystems, even if undocumented.
• Collaborate with R&D to review products, flag gaps, and propose changes.
• Collaborate with the AI Solutions Architect to translate requirements into software.
• Serve as the primary technical point of contact during implementations.

🎯 Requirements

• 5+ years of software engineering experience with production-quality code.
• Hands-on experience with LLM APIs, function calling, tool use, agent frameworks, or RAG pipelines.
• Proficiency in Python or another scripting/backend language for data-intensive environments.
• Proven ability to integrate with messy enterprise data environments — undocumented APIs and schema mismatches.
• Direct experience with external enterprise customers or technical stakeholders in a consulting or customer-facing role.
• Strong knowledge of retail and e-commerce system fundamentals.

🎁 Benefits

• Flexible, remote-first work policy (remote/office/co-working)
• Equity grant plus annual refresh grants
• Market-competitive benefits and compensation
• CAN remote eligibility in ON/AB/BC/NS
• Access to Instacart benefits program (Taste of Instacart)
• Opportunities to work with enterprise customers and grow