Forward Deployed Engineer, Onboarding Services

📋 Description

• Serve as the primary point of contact for customers through onboarding and implementation
• Deliver implementations on time, keeping customer teams up and running against agreed milestones
• Own delivery of Outreach's AI Agents (Research, Revenue, Personalization, Deal, and Meeting Prep)
• Demonstrate project management excellence: keep stakeholders on track, stay within budget and
• Drive platform and agent adoption during and after go-live
• Support existing customers who purchase additional services post-launch, including optimizations

🎯 Requirements

• 3-5 years in professional services, consulting, implementation, or a related customer-facing
• Proven track record building trust and client relationships while delivering implementation
• AI-forward: you proactively adopt new AI tools and techniques and bring that expertise into
• Hands-on experience configuring, tuning, or piloting AI agents, including prompt engineering and
• Strong project management: you set clear expectations, manage risk, and hold to timelines
• Communicates credibly at every level of a customer organization, from admins to executive leadership

🎁 Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team