Forward Deployed Engineer, Triage (Singapore)

📋 Description

• Own your accounts. Be the technical owner for customers spending up to $50K a year. Diagnose
• Build and manage agents. We run internal agents for customer support and operations, including our
• Turn escalations into fixes. When our chat agent can't resolve something, it escalates to you.
• Close the loop with Engineering and Research. File bugs and feature requests with enough evidence
• Improve our docs and SDKs. Fix what's confusing customers at the source.

🎯 Requirements

• 2+ years in a technical, customer-facing role (solutions engineering, technical support, developer
• Proficiency in at least one programming language. Python preferred; other languages considered.
• Daily use of coding agents like Claude Code or Codex, with real projects shipped using them. You
• Experience with REST APIs, and the ability to read and debug customer code
• Strong written communication. Most of this job happens in Slack.
• Ability to hear a customer use case and map it to what our API can do

🎁 Benefits

• Salary range: $115,000 - $135,000 (for candidates located in the United States)
• For candidates outside of the U.S., the compensation range is set for the local market and will be