Founding Customer Enablement

📋 Description

• Onboard customers and show how to get the most out of Town.
• Lead high-leverage onboarding routines and skills for power users.
• Build enablement for teams with structured training for orgs.
• Define enablement standards, metrics, and future hires.
• Drive adoption and expansion by monitoring usage and guiding accounts.
• Create team playbooks, curriculums, and train-the-trainer programs.

🎯 Requirements

• Experience in customer success, enablement, onboarding, or post-sales at a startup.
• Swiss-army-knife with teaching instinct, product depth, and relationship skill.
• Excellent communicator across exec reviews, trainings, and written docs.
• Builder who creates curricula, playbooks, and processes from scratch.
• Great with people; partner accounts and make Town feel in their corner.
• Get energy from in-person work; SF office 5x/week.