Founding Customer Success Manager

📋 Description

• Drive time-to-value from contract to production certification.
• Lead activation from go-live to scalable value realization.
• Own the activation cadence and proactive customer updates.
• Build the founding CSM playbook and activation framework.
• Collaborate with SAM and COO in a cross-functional pod.

🎯 Requirements

• Owned enterprise customer success at a technical product company.
• Managed multi-stakeholder alignment in Fortune 500 accounts.
• Deep understanding of data pipelines and insurance data science needs.
• Clear executive-level communication and QBR storytelling.
• High-urgency operator who drives go-live and activation at scale.

🎁 Benefits

• Strong compensation and equity packages.
• Brand-new MacBook and equipment provided.
• Top-tier health and dental benefits with HSA.
• Personal spending account for development and wellness.
• Four weeks of paid time off plus holidays.
• In-person office in downtown Toronto.