Founding Customer Success Manager

📋 Description

• Own the customer from signature to renewal
• Keep customers healthy and get ahead of risk
• Own renewals
• Manage and grow your accounts
• Be the voice of the customer
• Build the CS function

🎯 Requirements

• 4+ years in Customer Success, Account Management, or Technical Account Management at a B2B SaaS
• Carried a renewal and expansion number for a book of business with measurable GRR, NRR, or
• Negotiated renewals and expansions independently, including pricing, multi-year terms, procurement
• Skilled in accurate forecasting and CRM discipline
• Ability to build relationships from engineers to VP/CTO level
• Technical proficiency: SQL, at least one relational database (PostgreSQL, MySQL, SQL Server), and

🎁 Benefits

• Competitive OTE: $170k-$220k (80/20 split)
• Equity in the company
• Medical, dental, and vision insurance
• Unlimited PTO, plus all federal holidays and sick leave
• 401(k) with employer contribution
• $200/month wellness & commuter stipend