Founding Technical Account Manager - USA

📋 Description

• Own renewals across your book of accounts; start conversations early, understand customer needs
• Find and pursue growth within existing customers, including new teams, new use cases, or larger
• Learn products in depth and understand how each customer has deployed them; act as a trusted
• Build relationships with multiple people at each account, from hands-on technical users to
• Track usage, engagement, and other signals to spot risk early; act quickly when an account shows
• Run regular check-ins and business reviews that show customers the value they're getting and set

🎯 Requirements

• 4+ years in technical account management, customer success, or a similar customer-facing role at a
• A track record of owning renewals and growing accounts, with experience negotiating contracts.
• Comfort with technical products and the ability to have credible conversations with engineers as
• Experience managing multiple accounts at once and prioritizing well across them.
• Familiarity with CRM and customer success tools, and interest in using AI to work more efficiently.
• Strong written and verbal communication, and composure when handling escalations.

🎁 Benefits

• Equity and benefits.