Review incoming customer orders in Shopify and verify frame and prescription order details.
Place frame orders through vendor portals accurately and promptly.
Enter customer information and order details into vendor systems as required.
Coordinate frame and lens procurement to move orders through production.
Monitor inventory and back orders; manage exceptions.
Build vendor relationships to improve communication and resolution times.

🎯 Requirements

2+ years in optical, eyewear, ophthalmology, optometry, or healthcare.
Experience with frame ordering, optical order processing, procurement, or vendor coordination.
Experience using Shopify or similar e-commerce platforms.
Experience with optical laboratory ordering systems or vendor portals.
Previous experience ordering ophthalmic lenses or managing RX lens workflows.
Experience working with inventory management systems.

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