Franchise Success Manager II

📋 Description

• Own franchisee and location requests from intake through resolution, keeping the customer informed
• Quarterback escalations that aren’t resolved through normal channels, taking single-point ownership
• Work across Support, Product, Solutions, Onboarding, and Billing to diagnose root causes and drive
• Build trusted relationships with key franchisees to create Toast advocates and surface pain points
• Develop deep expertise in each brand’s operations, franchise structure, and use of Toast.
• Partner with your CSM on account strategy and take ownership of defined parts of account management

🎯 Requirements

• 4+ years of account management or customer success experience
• Proficiency in G-Suite, Salesforce, and Slack
• Ability to lead with empathy and curiosity when engaging with both cross-functional partners and
• Passion for the restaurant industry and a general understanding of the Toast product suite
• Ownership mindset
• Proven success operating independently and navigating competing priorities in a constantly

🎁 Benefits

• The base salary range for this role is listed below. The starting salary will be determined based
• In addition to base salary, our total rewards components include cash compensation (overtime