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4 hours ago
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Full time
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customer success marketing project management training systems_troubleshooting

📋 Description

  • Be the main point of contact for franchise owners, building trust
  • Coordinate requests with marketing, training, and tech teams
  • Provide responsive, empathetic support and follow-through on client needs
  • Contribute to training, marketing reviews, and process improvements
  • Troubleshoot and guide others as you grow expertise in our systems

🎯 Requirements

  • Friendly and empathetic with a marketing flair
  • Natural leader with drive to grow professionally
  • Quick learner, organized and persistent in getting things done
  • 4+ years in client service or customer success (preferred)

🎁 Benefits

  • 100% remote role; Chicago-area candidates preferred
  • Collaborative, inclusive culture built on respect and growth
  • Health, dental, vision insurance + PTO + 401(k) match
  • Career development and advancement opportunities
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