Handle Visa and Mastercard disputes and chargebacks within acquiring operations.
Manage cases throughout the dispute lifecycle.
Collect, review, and prepare supporting documentation (evidence).
Prepare and submit chargeback responses (representments).
Monitor dispute deadlines and ensure compliance with card scheme requirements.
Communicate with merchants and internal teams regarding dispute cases.

🎯 Requirements

1 year of experience in disputes, chargebacks, fraud a fintech, bank, or acquiring environment.
Basic understanding of the card payment ecosystem: participants (issuer, acquirer, merchant, card
Understanding of common fraud types and the difference between fraud, friendly fraud, and
Good organizational and time-management skills, with the ability to handle multiple cases and

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