Fraud Operations Specialist

📋 Description

• Analyze new account applications to detect potential fraud patterns, including identity theft
• Evaluate transactional activity, identifying anomalies and irregularities indicative of fraudulent
• Investigate alerts of first-party and third-party fraud, providing comprehensive documentation of
• Investigate and facilitate customer card disputes, ensuring cases are resolved accurately and
• Use AI tools and automation to streamline investigations, and help develop and improve the
• Collaborate with internal teams, such as Credit Risk, Compliance, and Customer Support, to ensure

🎯 Requirements

• Minimum 2 years of experience in fraud prevention or investigations
• Experience within consumer/corporate/small business cards, payments, invoices, lending, or related
• Excellent collaboration, written and verbal communication skills

🎁 Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents