Investigate cases quickly and efficiently; analyze non-compliant traffic to understand fraud
Identify trends and root causes; recommend preventative solutions.
Protect customers and the Twilio platform from fraud and abuse daily.
Collaborate with global Fraud Operations to mitigate risk across products.

🎯 Requirements

Willingness to work a non-traditional schedule; weekends/holidays/evenings may be required
Experience in fast-paced, ambiguous environments with bias for action
Customer service or customer-facing experience with empathetic communication
Basic knowledge of SQL, Looker, Tableau or similar data tools; understanding APIs
1-2 years in queue-based/contact center environments

🎁 Benefits

Competitive pay, generous time off, parental and wellness leave
Healthcare and retirement savings benefits; offerings vary by location

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