Fraud Specialist, Supplier Operations & Governance

📋 Description

• Advise account managers, accounting teams, and management on effective practices for handling
• Investigate and resolve fraudulent service misuse, including Artificially Inflated Traffic (AIT)
• Manage the complete dispute lifecycle for customers and vendors, from intake and case initiation
• Analyze call and messaging data to identify billing mismatches, investigate suspicious activity
• Identify and resolve overcharges, unpaid balances, and discrepancies involving quantities, rates
• Negotiate dispute settlements, payment terms, and resolutions with customers and telecommunications

🎯 Requirements

• At least 8 years of professional experience in telecommunications operations, fraud operations
• Strong written and verbal communication skills, with the ability to explain complex financial and
• Demonstrated experience negotiating disputes constructively with customers, suppliers, vendors, or
• Practical experience in collections, dispute resolution, billing analysis, or financial
• Project management experience, including coordinating multiple stakeholders and managing cases
• Strong data analysis skills and experience working with Excel or Google Sheets, Looker, SQL, or

🎁 Benefits

• Estimated annual salary: CAD 90,800–113,500, with the starting salary determined by relevant
• Target bonus: 15%.
• Remote-first working arrangement for candidates based in Ontario, British Columbia, or Alberta
• Competitive compensation and paid time off.
• Parental leave and wellness leave.
• Healthcare benefits, with specific offerings varying by location.