Provide first and second-line IT support to end users, ensuring a seamless and high-quality
Diagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital
Manage the installation, configuration, relocation, and lifecycle of IT equipment, including
Support Microsoft-based environments, including Windows, Microsoft 365, Teams, collaboration tools
Act as a trusted point of contact for users, delivering responsive support and excellent customer
Coordinate hardware deployments, replacements, upgrades, and asset management activities.

🎯 Requirements

Good technical knowledge of workplace environment and end-user services: Windows environment
Monitoring and reporting of the production environment (dashboards, KPIs).
Monitoring and improvement of procedures and documentation.
Basic knowledge of Apple environment (iPhone).
Incident and request processing (ITIL – ticket tracking).
IT Support experience in a large enterprise environment.

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