Freelance Onsite Support Technician (m/w/d)

📋 Description

• Provide first and second-line IT support to end users, ensuring a seamless and high-quality
• Diagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital
• Manage the installation, configuration, relocation, and lifecycle of IT equipment, including
• Support Microsoft-based environments, including Windows, Microsoft 365, Teams, collaboration tools
• Act as a trusted point of contact for users, delivering responsive support and excellent customer
• Coordinate hardware deployments, replacements, upgrades, and asset management activities.

🎯 Requirements

• Native Portuguese and Fluent English
• Good technical knowledge of workplace environment and end-user services: Windows environment
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL – ticket tracking).

🎁 Benefits

• Opportunity to evolve from part-time to full-time role