French Bilingual: Content Processing Specialist (Customer Service/Content Moderation)

📋 Description

• Monitor social media properties of the Company's clients, reviewing and processing content and data
• Escalate possible social media crises on clients' social media properties to the Company's
• Respond to public comments with strong judgment, context awareness, and the right brand tone
• Manage direct messages (DMs) and private support conversations end-to-end
• Use a CRM to review customer history, track cases, and document outcomes clearly
• Support common customer service needs including account and login support, subscription, billing

🎯 Requirements

• High School Diploma or equivalent
• 2+ years of experience in social care, community management, CX support, or digital customer service
• Strong verbal communication and writing skills (friendly, clear, and socially native)
• Comfort handling customer issues like billing, subscriptions, access problems, and troubleshooting
• Comfortable working independently and proactively finding answers and resources
• Calm under pressure and confident in high-visibility comment sections

🎁 Benefits

• 100% Remote position
• Continuous learning experience
• Competitive compensation based on location market rates
• Great opportunity to work with some of the world's coolest and most innovative brands
• Welcoming environment where feedback and suggestions are considered
• Diverse & global team environment - team members from different backgrounds