Front Office Trading Application Support Analyst

📋 Description

• Own and manage Priority 1 and Priority 2 incidents from identification through to resolution.
• Perform root cause analysis and lead post-incident reviews.
• Communicate effectively with traders, sales teams, technology teams, and management during major
• Coordinate task-force activities for critical production issues.
• Work closely with upstream and downstream support teams to ensure rapid issue resolution.
• Ensure all incidents are accurately logged, tracked, and documented.

🎯 Requirements

• Proven experience in a Front Office Trading Application Support role within an Investment Banking
• The majority of your experience must have been gained supporting Front Office trading desks and
• Strong understanding of the criticality, availability, and responsiveness requirements associated
• Experience providing application support as part of a global support team in a fast-paced trading
• Proven experience managing high-severity production incidents and driving issues through to
• Strong troubleshooting, analytical, and root cause analysis skills.