Full Service Xpert Supervisor

📋 Description

• Team Leadership and Performance Management: Supervise, coach, and mentor seasonal credentialed tax
• Tax Compliance and Technical Guidance: Ensure tax preparation activities comply with IRS Circular
• Operational Oversight: Manage daily support operations for the full-service tax preparation
• Quality Assurance and Customer Experience: Conduct ongoing quality reviews of tax experts' and team
• Training and Onboarding: Facilitate process training, new-hire training, and ongoing development
• Payroll and Performance Reconciliation: Reconcile payroll records with production data during each

🎯 Requirements

• At least five years of tax preparation experience, including preparing federal individual income
• A valid Preparer Tax Identification Number (PTIN) and at least one active professional credential
• Strong knowledge of individual and business taxation, tax return preparation, electronic filing
• Experience using online tax preparation software is required. At least two years of experience with
• The ability to supervise, motivate, and develop a team of tax professionals, provide constructive
• Excellent written and verbal communication skills, with the ability to explain complex tax concepts

🎁 Benefits

• Remote work flexibility: The opportunity to work remotely from within the United States.
• Professional impact: The opportunity to use your tax expertise to help individuals and small and
• Leadership and development: Hands-on experience coaching tax professionals, delivering training
• Collaborative environment: A supportive, inclusive workplace that values teamwork, accountability
• Customer-focused mission: The opportunity to help customers identify eligible tax credits and
• Technology-driven work: Experience supporting digital tax preparation products and helping improve