Provide first and second-level support for enterprise applications, diagnosing and resolving
Monitor and maintain application performance, ensuring uptime and reliability.
Work closely with vendors, IT teams, and end-users to troubleshoot software-related issues.
Assist in software installations, upgrades, patches, and configurations.
Manage user accounts, permissions, and access within applications.
Develop and maintain documentation, including troubleshooting guides and knowledge base articles.

🎯 Requirements

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work
2+ years of experience in IT support, application support, or helpdesk roles.
Working knowledge of laptop/desktop PC.
Proficiency in Microsoft Suite (Word, Excel).
Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet).
Proficiency with enterprise applications such as EHR/EMR systems, Google Suite, Central Reach

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