Full Stack Software Engineer, Support Operations

📋 Description

• Design and build the systems that sit between ClickHouse's customers and the teams who serve them
• Build intelligent routing and decision systems that decide where work should go and who should
• Develop AI-powered customer experiences that understand customer needs and hand off to human agents
• Create internal platforms and tooling for Support, RevOps, and GTM teams
• Develop integrations and data flow across Salesforce, live chat, incident management, Slack
• Implement automation and observability systems to remove repetitive work and surface issues

🎯 Requirements

• 3-5 years building and shipping full-stack software in production with TypeScript/JavaScript
• Experience developing with APIs, webhooks, and integrations between distributed systems
• Hands-on experience close to support: as a support or technical support engineer, or by building
• Confidence with Git and safe, version-controlled deployment workflows
• Ability to translate operational needs into solutions that non-engineers can follow
• Self-driven, curious, comfortable owning a problem end-to-end in a remote, globally distributed team

🎁 Benefits

• Flexible work environment - globally distributed and remote-friendly
• Healthcare - employer contributions towards healthcare
• Equity in the company - stock options for every new team member
• Time off - flexible time off in the US, generous entitlement in other countries
• USD $500 home office setup for remote employees
• Global Gatherings - opportunities to engage with colleagues at company-wide offsites