Full Stack Web Developer

📋 Description

• Respond to customer inquiries accurately, professionally, and within appropriate response times.
• Triage incoming support requests, prioritize issues, and de-escalate concerns while maintaining a
• Troubleshoot platform-related issues involving video streaming, audiovisual software and hardware
• Investigate complex technical problems, reproduce issues, document findings, and prepare clear
• Collaborate with Support, Customer Success, Product, and Engineering teams to resolve customer
• Create and maintain support documentation, troubleshooting guides, and resources for both internal

🎯 Requirements

• At least 3 years of experience in B2B software or customer technical support.
• Advanced written and spoken English, with the ability to explain technical concepts clearly through
• Strong troubleshooting skills, including the ability to assess, reproduce, document, and escalate
• Hands-on experience diagnosing software and SaaS platform issues.
• Experience troubleshooting video streaming, audiovisual software and hardware, cameras, encoders
• Ability to investigate network and connectivity issues, including firewall restrictions, ports

🎁 Benefits

• Opportunity to solve meaningful technical challenges and support customers using a software
• Collaboration with cross-functional teams, including Support, Customer Success, Product, and
• The opportunity to contribute to support processes, documentation, best practices, and team
• A work environment that emphasizes collaboration and integrates team members into client operations.
• Applicants are required to provide their expected monthly salary range in US dollars as part of the
• Additional benefits, such as healthcare coverage, paid leave, equipment allowances, and specific