Full-Time Team Lead (Toronto Premium Outlets)

📋 Description

• Lead an inclusive, uplifting customer experience on the floor and in fitting rooms.
• Coach and develop Sales Associates to hit targets and performance standards.
• Monitor real-time data and KPIs to coach on-the-fly and maximize sales.
• Guide customers to Knix products, including bra fittings, for the right fit.
• Stay knowledgeable on our product assortment and communicate product details.
• Navigate challenging interactions with empathy and maintain team morale.

🎯 Requirements

• 2+ years in apparel or lifestyle retail; lead/senior preferred.
• Proven ability to lead, coach, and motivate a team.
• Use KPIs and insights to guide real-time decisions on the floor.
• Resourceful, proactive, and able to resolve conflicts calmly.
• Must have work authorization to be employed in Canada; 18+.
• Open/flexible availability including evenings, weekends, and holidays.

🎁 Benefits

• Competitive pay with base salary and monthly bonus.
• Product discount up to 50% on Knix products.
• Health benefits from day one and access to mental health support.
• GRSP retirement match up to 3% of pay.
• Parental leave top-up up to 80% of salary.
• Inclusive culture and opportunities for growth and advancement.