Full-Time, Virtual Patient Support Specialist

📋 Description

• Manage patient interactions across assigned communication channels, including email, phone, live
• Deliver a best-in-class patient experience by communicating with professionalism, empathy
• Support patients with onboarding, product education, account management, orders and shipments
• Build and maintain proficiency across assigned workflows, systems, tools, and queues to effectively
• Escalate clinical, operational, or technical issues through the appropriate channels, helping
• Maintain accurate documentation and consistently follow established workflows, policies, and

🎯 Requirements

• 1–2 years of experience in a remote/hybrid customer-facing role
• Experience supporting customers or patients across multiple channels, including email and phone
• Strong customer focus and a genuine interest in helping patients solve problems and navigate
• Strong critical-thinking, problem-solving, and organizational skills, with sound judgment and
• Ability to learn and effectively navigate multiple operational and technology systems and tools
• Comfortability using AI Knowledge bases and tools in day-to-day workflows

🎁 Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing stipend
• Paid parental leave + Fertility benefits