Gainsight CS Operations Analyst

📋 Description

• Serve as the primary administrator and technical owner of Gainsight CS.
• Configure and maintain Gainsight objects, fields, layouts, permissions, health scores, CTAs
• Build and manage Journey Orchestrator programs, including audience criteria, branching logic
• Partner with Customer Success leadership to translate customer journey and lifecycle strategies
• Build and maintain Rules Engine configurations, data transformations, reporting logic, and
• Partner with other system owners to integrate and operationalize customer data within Gainsight.

🎯 Requirements

• 3+ years of hands-on Gainsight administration experience in a production environment.
• Demonstrated experience building a Gainsight implementation, not simply using Gainsight as an end
• Deep hands-on experience with Journey Orchestrator, including building multi-step automated
• Strong experience with Rules Engine, Customer Health / Scorecards, Playbooks, Success Plans
• Experience working with Salesforce and understanding CRM data models, account structures, and
• Experience translating business requirements into scalable technical configurations.