German & Dutch Speaking Customer Service Advisor

📋 Description

• Dealing with customers electronically, by telephone and face-to-face in English, Dutch and German.
• Resolving queries effectively and imparting product advice in a friendly but professional manner.
• Providing effective administrative support to the department, working within a small team and
• Contributing to the effective running of the office, achieving sales targets and objectives
• Arranging sample shipments and fulfilling orders.
• Developing and maintaining strong working relationships with clients and handling case

🎯 Requirements

• Fluency in German and Dutch, speaking and writing.
• Very organised and able to use initiative.
• Computer literate with previous customer service experience.
• Knowledge of Outlook, Magento and Zendesk is beneficial.
• Strong communication skills to effectively manage client relationships.
• Excellent problem-solving skills to take ownership of difficult and complex cases.

🎁 Benefits

• Enhanced Annual Leave Entitlement
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)