German-speaking Customer Onboarding Manager (d/f/m)

📋 Description

• Leading technical onboarding for new customers (People Enablement & HRIS)
• Manage onboarding timelines across multiple accounts
• Tailor platform configurations with customer stakeholders
• Troubleshoot setup issues; coordinate with Product/Support
• Collaborate with Sales and CS to achieve outcomes
• Improve onboarding processes with scalable content and AI tools

🎯 Requirements

• 2-4 years in customer onboarding/implementation in B2B SaaS
• Fluent in English and German
• Strong project management; multi-stakeholder implementations a plus
• Excellent communicator with HR/People and technical audiences
• Solid technical understanding: integrations, data imports, troubleshooting
• Organized and proactive; manage multiple onboarding projects

🎁 Benefits

• Hybrid model: 2 days/week in Berlin office
• Work-from-home stipend: €1,000
• Development budget €2,000 + Good Habitz access
• 30 vacation days (+40 with pay) + 5-year sabbatical
• Health & wellness: Urban Sports Club + Oliva
• Mental health: 1:1 therapy and workshops