German-Speaking Customer Service Agent

📋 Description

• Responding to customer enquiries via email and other written channels — professionally and promptly
• Resolving issues, complaints, and questions with empathy and efficiency
• Ensuring every customer interaction reflects the company's standards and brand voice
• Identifying recurring issues and flagging them to the broader team
• Keeping records accurate and up to date
• Collaborating with internal teams to ensure seamless customer experiences

🎯 Requirements

• Native or fluent German speaker — hard requirement; all customer communication is in German
• Proven customer service experience
• Experience in ticketing systems
• Excellent written German — clear, professional, and warm; assessed during interview
• Reliable and consistent; takes ownership of responsibilities
• Calm under pressure; handles difficult customer interactions professionally

🎁 Benefits

• Competitive salary (discussed during interview process)
• Fully remote position
• Paid annual leave
• Exposure to a dynamic, growing European consumer brand
• Supportive team culture and ongoing learning opportunities
• Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals