German-Speaking POS & Technical Support Specialist (Remote)

📋 Description

• Provide professional support via phone, email, and ticketing systems.
• Assist customers with card payment terminals, POS devices, and ATMs.
• Support terminal installations, replacements, activations, and configurations.
• Troubleshoot technical issues, connectivity problems, and payment-related error codes.
• Resolve customer inquiries efficiently while meeting SLA targets.
• Escalate complex technical issues to the appropriate teams when necessary.

🎯 Requirements

• Fluent German (C1) and English (B1 or higher)
• Previous experience in customer service or technical support
• Strong interest in technology and troubleshooting
• Excellent communication and problem-solving skills
• A customer-focused mindset with the ability to thrive in a fast-paced environment
• Comfortable working with phone, email, and ticketing systems

🎁 Benefits

• Competitive salary with a performance-based bonus
• Permanent employment contract
• Food vouchers
• Additional health and life insurance
• 21 days of paid annual leave
• Fully paid onboarding and professional training