Gestionnaire de Cas/Bilingual Caseworker

📋 Description

• Serve as a primary point of contact for calls, emails, and customer inquiries, responding to
• Record customer questions and requests, document resolutions, and maintain accurate case records
• Follow up with customers and conduct additional research when necessary to resolve outstanding
• Maintain regular communication with customers throughout the resolution process, providing updates
• Provide accurate, consistent, and timely responses to routine questions concerning processes
• Complete basic administrative processing, transaction approvals, data entry, and verification of

🎯 Requirements

• Post-secondary education or broad training in areas such as business administration, accounting
• Minimum of 1 year of customer service experience.
• Bilingual proficiency in French and English is required, with strong oral and written communication
• Ability to communicate effectively with unilingual English-speaking customers, patients, and
• Strong multitasking and prioritization abilities, with the capacity to manage several requests and
• Excellent attention to detail and strong organizational skills.

🎁 Benefits

• Full-time employment.
• Remote work opportunity in Quebec or Ontario, Canada.
• Medical, dental, and vision coverage.
• Comprehensive wellness resources supporting physical, emotional, financial, and social well-being.
• Support for working families, which may include backup dependent care, adoption assistance
• Behavioral health resources.