Global Aid Account Manager

📋 Description

• Own end-to-end success for a portfolio of complex, multi-modal Flexport.org partner accounts
• Lead RFP bids and contract renewals end-to-end
• Serve as a strategic partner to nonprofits, NGOs, and mission-driven organizations
• Lead high-impact business reviews (QBRs/MBRs)
• Drive expansion across Flexport's full product suite
• Collaborate with Operations, Pricing, Legal, Trade Lane Management, and other teams

🎯 Requirements

• 5+ years in account management, business development, or similar partner-facing role
• Background in logistics, supply chain, humanitarian aid, or international development strongly
• Track record of independently managing and growing a complex, multi-product book of business
• Deep understanding of global trade and supply chain operations across multiple modes
• Comfort operating without a playbook in ambiguous situations
• Strong commercial instincts

🎁 Benefits

• Ownership of Flexport.org's most complex and meaningful partner relationships
• Visible role in shaping how the Flexport.org account team operates
• Opportunities to contribute to team playbooks, onboarding content, and process improvements
• Front-row seat on Flexport.org's mission
• Competitive compensation, comprehensive benefits, and vibrant company culture