Global Assist Specialist

📋 Description

• Provide initial response and assistance to client situations globally per SOP.
• Collaborate with client stakeholders and manage case lifecycle.
• Record incident data in Everbridge Case Management System.
• Respond with tact and empathy; handle crises and repatriation coordination.
• Produce detailed situation reports and know client needs and procedures.
• Coordinate medical assessments and treatment abroad with clinical team.

🎯 Requirements

• Experience in emergency response, customer service, or call center.
• Fluency in English (verbal and written) with strong communication.
• Ability to work under pressure and multitask.
• Problem-solving and critical thinking abilities.
• Empathy, professionalism, and calmness in stressful situations.
• Availability for flexible hours including days, nights, weekends.