Global Assist Specialist

📋 Description

• Provide initial response and assistance to client situations worldwide
• Collaborate with client stakeholders and manage case lifecycle
• Record incident/case details in our Case Management System
• Understand client emergency procedures
• Coordinate medical treatment and security with clinical team and partners
• Collaborate with internal partners on Mass Communications Platforms

🎯 Requirements

• Experience in emergency response, customer service, or call center environment
• Good communication and administrative skills, fluent in English (verbal/written)
• Ability to work under pressure and manage multiple tasks simultaneously
• Problem-solving and critical thinking abilities
• Proficiency in MS Office and willingness to learn new systems
• Availability to work flexible hours including days, nights, weekends, and holidays